Kindle Support

Kindle Support

Kindle is the invention that changed how we read. Kindle is what put books in the pocket of virtually every human and drastically brought down the cost of purchasing one. Ever since the first kindle all the way to the latest Kindle Fire range and the Kindle e-reader range, the devices offered by Amazon have been really stable and really long-lasting. But every electronic device can develop problems, and the Kindle range is no different. Kindle tablets are prone to issues like:

  1. Kindle not turning on
  2. Kindle frozen
  3. Kindle not connecting to Wi-Fi
  4. Unable to register kindle
  5. Unable to download books on the Kindle
  6. Unable to update kindle

And many more.

Here we discuss these issues in detail, highlight the root cause for such problems and provide you the best possible resolution for these problems. But first let us discuss the different models that have been available and the key differences in these.

Amazon released its first generation of kindle on November 19, 2007 for USD 399 and got sold out in five and half hour. It offered a 6 inch grayscale e-Ink display with 250 MB memory enough to hold about 200 titles. It also featured a headphone jack for listening to audiobooks and a 3G enabled model that would allow downloading books anytime in the US. 

From here on Amazon went on to bring in a lot of new configurations and advances through the time and the Kindle is now on its tenth generation. The latest offerings in the kindle range as of now are kindle basic, Paperwhite and the Kindle Oasis.

On the other hand Amazon rolled out the Kindle Fire tablet in November 2011. The kindle fire run the FireOS which is based on Google’s Android operating system. As of now the Kindle Fire is available as Fire HD, Fire HD plus and Fire Kids and is offered in three display sizes that is 7, 8 and 10 inches. The Kindle Fire offers a full featured tablet with all features like bluetooth, speakers, expandable storage, ability to run games and much more.

Now coming onto the problems that plague kindle devices.

Kindle not Turning on

Ever picked up your kindle after weeks or months of no use. Try turning it on and you will notice it simply refuses to power up. This is sometimes more common with the Kindle E-readers like paperwhite and Oasis. 

On connecting the charger, the charging indication LED on the device also sometimes does not light up. This notifies that the kindle is also not accepting charge from the charger. To resolve this issue follow the following steps. 

  1. Press and hold the power button on the kindle for 30 seconds. This will most of the times force a restart on the device and rectify the problem. If not, please proceed to step 2.
  2. Connect the Kindle to a charger and let it sit for 20 minutes. Sometimes the battery is too low, and the device needs to build up a base charge for it to get going. Connecting the kindle to charger for about 20 minutes lets it build the base charge and then you can try holding on to the power button and it should fire right up.

Connect the Kindle to a USB port on the computer. Sometimes if the kindle battery is too low on charge, it just might not start charging using a high output charger like the one that is shipped with the kindle itself. You can use the Data cable from the original charger and connect the other end to a USB port on a computer and let it sit for 30 minutes to build up some charge. As the computer generally gives a lower voltage output, it does not trigger the kindle to try to start up automatically. This lets the kindle get charged up without wasting any power. After 30 minutes, you can try to press and hold the power button for 30 seconds or till the screen lights up. Once the kindle fires up, please connect it to the regular charger and let it charge to 100%.

Kindle frozen

If you encounter a kindle that is frozen on a particular screen there can be two reasons for it. In case of a Kindle Fire Frozen, the probable reason would be an unstable application or a glitch in the firmware. In case of a an e-reader like kindle Paperwhite frozen, the reason might be either a glitch in the firmware or a dead battery. As the Paperwhite and other readers use an E-ink screen, the contents displayed on the screen stay in place even if the device discharges completely. This sometimes makes us believe that the kindle is frozen when in fact it is just out of battery. The troubleshooting steps are different for both the families. First lets take a look at how to get a frozen Kindle Fire to work.

Kindle Fire Frozen

The kindle fire can get stuck in two ways:

  1. Kindle fire stuck while working and is unresponsive
  2. Kindle fire stuck on Boot logo (Boot Loop)

Kindle Fire Stuck or Frozen while working

If the kindle fire gets stuck while using an application there are a number of options you can use from to unstuck the kindle fire without losing any data.

Primarily you should press and hold the power button for 30 seconds to force a restart. Once restarted you can try the same application again to see if it till causes issues. If a particular application is still causing issues, you can go to Settings > Application Management and select the troublesome application. Proceed to manage storage, Clear cache and Data for the said application. This will reset the application without loosing all the data on your kindle. 

Alternately you could also choose to uninstall the troublesome application and then reinstall it after a restart.

Kindle Fire stuck in boot loop or Kindle Fire Won’t turn on

To troubleshoot a kindle fire that is stuck in boot loop or one that will not turn on follow these instructions:

  1. Connect the kindle to a charger
  2. Press and hold the power button for 30 seconds, small glitches should be worked out by this. If it turns on, proceed to charge completely and then use it.
  3. Ensure the kindle is at least 50% charged
  4. Disconnect the charger
  5. Press and hold the power button till the Kindle turns off completely.
  6. Press and hold the volume up and power button together till you see the amazon logo.
  7. As soon as the amazon logo appears, let go of the power button but continue holding the volume up button.
  8. The device should show Recovery Mode. Once Recovery mode comes up on the screen, let go of the volume button. In Recovery mode the touch screen will not work and you will have to navigate using the volume keys and select an option using the power button.
  9. Select “Wipe Cache Partition”
  10. Select “Wipe Data/Factory Reset”
  11. Select “Reboot System Now”
  12. Now the Kindle Fire will reboot as a brand new device and will now require complete setup from the beginning.

Kindle PaperWhite/Oasis Frozen Troubleshooting

In my opinion the E-reader operating system is more stable than its android counterpart. The only time a Kindle Paperwhite or Oasis or any previous generation e-reader will freeze, is if it is out of charge or the firmware has corrupted itself. Troubleshooting is easy. Just follow this guide:

  1. Press and hold the power button on the kindle for 40 seconds
  2. Connect to a charger and leave for 30 minutes. Ensure the charging Led lights up. IF not wait 5 minutes and then press and hold the power button for a few seconds till the charging indicator LED lights up
  3. Press and hold the power button to turn on the kindle

4.Tap Menu or three dots button, Select settings, Press the Menu or three dots button again, Select “Update Your Kindle” and push OK. This would update the kindle to the latest version and ensure no software glitch remains.

Kindle not connecting to wifi

What to do if your kindle is not connecting to the wifi. While kindle is a very stable tablet, its usage depends a lot on the tablet being connected to the wifi. If the Kindle does not connect to wifi, you are not able to browse and download books. Further more on the kindle fire most of the application are internet dependent and without a wifi connection those applications become useless. So if your kindle won’t connect to wifi follow this guide to identify the reason and rectify it.

Reasons why the kindle won’t connect to wifi.

  1. The wifi password is incorrect
  2. The router is blocking the kindle
  3. The router is not giving IP address
  4. The wifi name has a space or special symbols in it
  5. The kindle firmware is damaged

How to fix kindle won’t connect to wifi

If your kindle won’t connect to wifi, there can be a number of reasons why it may not be working. To troubleshoot it perform the following basic troubleshooting steps.

  1. Press and hold the power button on the kindle for 30 seconds or till it either turns off or restarts. If the kindle turns off, press the power button once again to restart it.
  2. Unplug the power cable from the router and let it turn off completely. If the router has a battery pack, please remove the battery as well.
  3. Reconnect the power cable after one minute and wait till the router turns on completely.
  4. Try to connect the wifi once again on the kindle.

If after performing the basic troubleshooting, your kindle still does not connect to the wifi, proceed to advance troubleshooting below.


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